First Notification of Loss

We recognise that ensuring a smooth and efficient first notification of loss (FNOL) is crucial to the claims process. Our skilled and friendly team are on hand 24/7 to ensure a seamless process and will guide your clients through the claims process. Our system and processes have been developed to ensure that our team capture crucial data on the incident and that the relevant service required is instructed immediately without delay.

At Active Claims Solutions, we pride ourselves on our ability to offer a market leading FNOL service and deliver beyond the expectations of our insurers, brokers, fleets and customers that we assist on a daily basis.

Our FNOL Service offering service can include;

  • Fully White Labelled Solution including Dedicated Teams and Telephone Numbers
  • All Calls Answered by a Person, No Touchtone Telephones
  • Full Transparency through Our Online Claims Portal
  • Immediate Notification of the Incident to the Clients Insurer
  • Appointment of Service Partner (Repairer etc) as Required

Our FNOL service can be made bespoke to your exact requirements.

Repair Management

Nobody plans to be involved in an incident, and when this happens this can often be a stressful time. Active Claims Solutions will endeavour to get the vehicle back on the road as quickly as possible by utilising our UK Wide network of approved repairers. All our approved repairers carry the latest accreditations and are audited on a regular basis to ensure vehicles are repaired to an exceptional standard.

Our repair management solution is enhanced by our advanced claim systems that will immediately appoint a local repairer to the client, ensuring that contact is made with the Client and an estimate is carried out at an early opportunity. Thereafter our engineers are able to validate the cost of repair quickly and ensure the best repair method is chosen. Our team will keep the Client up to date throughout the whole process.

Credit Hire & Repair

Should you or your client be involved in a non-fault incident, and your vehicle is deemed as drivable, our Credit Hire service will provide a ‘like for like’ vehicle to keep you mobile until such time that your vehicle is repaired or in the event it is deemed a total loss, when you receive settlement of your claim.

Our Credit Hire service extends to provide a wide range of vehicles including small vehicle, prestige vehicles and even extends to commercial vehicles including HGV and other bespoke commercial vehicles. Our experienced team will establish the exact requirements of the customer and source a suitable vehicle to keep the customer mobile.

As an Association of British Insurer’s subscriber, our service is determined by fixed rates under the general terms of the agreement. Once the hire vehicle is returned, an invoice is generated and settled directly by the at fault parties insurance company.

Uninsured Loss Recovery

In the event of a non-fault claim and the client incurs any losses, our Uninsured Loss Recovery team will assist in recovering these losses at the earliest opportunity.

Our experienced team will ensure that the appropriate documentation is provided to support any losses and will seek recovery of these losses from the at fault insurer.

Our approach to this is straight forward, we are firm but fair in our liaison with the at fault insurer and this approach allows for a very good success rate and the need for us to litigate in order to seek recovery is exceptionally low. In the few cases that we do need to take further action, our expert panel of solicitors will be on hand to guide our clients through the process. We will of course keep the Client updated throughout the process.

Third Party Claims Services

Active Claims Solutions Third Party Claim Service has been designed to capture the third party, utilise our own supply chain in a bid to mitigate the total cost of the claim. We actively encourage and promote the need for customers to report incidents as quickly as possible, ideally at roadside where this is possible. By doing this our Third Party Intervention team stand the best opportunity of capturing the third party and allowing us to control the costs.